From registration and bonuses to security and payments — every answer Bangladesh-based 1xjet members need, all in one page.
The most common questions 1xjet members ask
Learn everything about opening an account on 1xjet, updating your information, and the multiple-account policy.
Learn how your personal information and funds are protected, and understand our encryption and KYC policies.
Find out whether you can play on a mobile browser without the app, and how to get the best experience on both Android and iOS.
Find out how to claim the welcome bonus, what the wagering requirements are, and which games are eligible for bonus use.
Learn about deposit and withdrawal methods, processing times, and minimum amounts for bKash, Nagad, and Rocket.
If you can't find your answer in the FAQ, speak directly with our Bengali support team — available 24/7.
1xjet— thousands of new members join every day. It's natural to have questions — how easy is it to open an account, how do bonuses work, how soon will winnings reach you. This FAQ This page is built to answer all of those questions clearly and directly — in detail.
1xjet FAQ— the questions here are drawn from real queries submitted by actual members. They reflect what the support team hears most every day, all gathered in one place. So next time something comes to mind, check this page first — you'll likely have your answer before needing to contact support.
For many users in Bangladesh, online betting platforms are still new. That's why 1xjet's FAQ section covers not just technical matters, but also practical topics like security, bonus terms, and mobile use. Every answer includes specific figures, timeframes, and steps — so one read is all you need.
1xjet's members most frequently ask about what's needed to register, whether one person can hold multiple accounts, what to do if their mobile number changes, and exactly what the welcome bonus terms are. All of these questions are answered in the FAQ section below.
Security is a major concern for many people. 1xjetuses 256-bit SSL encryption — the same technology used by banks. Your NID number, mobile number, and payment details cannot be accessed by any third party. Any information submitted for KYC verification is used solely to confirm your identity and for nothing else.
Bonuses confuse a lot of people — especially when it comes to wagering requirements. 1xjet's FAQ— this is explained with simple examples. It clearly covers how the bonus amount is calculated, which games it can be used on, and the deadline for meeting the wagering requirement.
On mobile 1xjet Many users also have questions about usage. The good news is — you get full access through Chrome or Firefox without needing the app at all. That said, the app offers faster login and push notifications. Either way works perfectly fine.
This FAQ— if you can't find the answer you're looking for here, feel free to reach out directly 1xjet's Bengali support team is ready to help. Live chat responses average 3 minutes. You can also reach us by email: support@1xjet.click.
The most frequently asked questions from 1xjet's Bangladeshi members
1xjet's registration process is intentionally straightforward — you can complete it in under 3 minutes.
What you'll need:
— an active Bangladeshi mobile number (in 01XXXXXXXXX format)
— a strong password (at least 8 characters, combining letters and numbers)
— Date of birth (must be at least 18 years old)
Providing an email address or bank account number is not required. Simply fill in your details on the registration form, agree to the terms, and click the "Open Account" button — that's all it takes.
Keep in mind — KYC verification is required before your first withdrawal. You'll need to submit a photo of your NID card or passport at that point. However, KYC is not mandatory at registration if you just want to play.
1xjetonly allows one account per person. A single mobile number can be used to open only one account.
However, if two members of the same household use separate mobile numbers and have different ID documents, they are each allowed to open their own account. This is not prohibited.
What is not allowed: One person opening two separate accounts using two different mobile numbers. The system detects this through device, IP, and ID verification. If multiple accounts are found, all of them may be suspended and the balances forfeited.
If you're unsure about anything, ask support first — it's much harder to fix a mistake after it's already been made.
1xjetAll your data on is protected with 256-bit SSL encryption — the same technology used by banks and financial institutions.
What stays protected:
— your mobile number and password
— copy of NID or passport
— bKash, Nagad, or Rocket number
— transaction history
Documents uploaded for KYC verification are used solely to confirm your identity. This information is never shared with third parties — details Privacy Policy is on the page.
Keep two-factor authentication (2FA) enabled for extra security. Even if someone gets hold of your password, they won't be able to access your account.
Yes, even without the app, 1xjet's full range of features is available through your mobile browser. The site works completely on any up-to-date browser — Chrome, Firefox, or Samsung Internet.
What you get on the browser:
— Registration & Login
— All Games — slots, Live Casino, Sports Betting
— Deposits & withdrawals via bKash/Nagad
— Claim bonuses and view bonus history
— Live Chat Support
Extra features in the app: Push notifications (bonus offers, match reminders), slightly faster load times, and a home screen shortcut. That said, you won't miss out on anything if you don't have the app.
If you'd like to download the app download page — Available for both Android and iOS.
1xjet— some profile details can be updated on your own, while others require contacting support.
You can change on your own:
— password (Profile → Security Settings)
— Contact preferences & language settings
Changes that require support:
— Change your registered mobile number
— Correct your name or date of birth
To change your mobile number, email support@1xjet.click or let us know via live chat. An OTP will be sent to your current number to verify your identity. If KYC is already completed, the process is faster — typically done within 24–48 hours.
1xjet's welcome bonus is automatic — no extra steps required. Just meet the following conditions:
Steps to claim your bonus:
1. Register a new account
2. Make your first minimum deposit of ৳500
3. The bonus will be credited to your wallet automatically
Bonus amount: 100% match on your first deposit, up to ৳10,000. Deposit ৳5,000 and get ৳5,000 bonus — giving you a total balance of ৳10,000.
Important terms: The bonus is valid for 30 days. If the wagering requirement isn't met within that time, the bonus expires. If you have a promo code, entering it during registration may unlock additional benefits. Full terms and conditions Terms & Conditions is on the page.
1xjet— winnings are credited to your wallet the moment a bet is settled, with no waiting time.
Timeframes by category:
— Slots & Casino Games: Instant — within seconds of the game ending
— Sports Betting (Pre-Match): Once the match result is confirmed — typically within 5–15 minutes of the final whistle
— Live Betting: Right after the event ends
Once your winnings appear in your wallet, you can request a withdrawal straight away (provided KYC is complete). Funds sent to bKash or Nagad typically arrive within 3 to 24 hours.
If a result takes time to process — for example, when an official match result is still pending — your bet will remain in a "pending" state. You'll be notified as soon as it's resolved.
The most essential information
Just 3 minutes — all you need is your mobile number, password, and date of birth.
Just ৳100 — via bKash, Nagad, or Rocket.
100% of your first deposit, up to ৳10,000 — credited automatically.
3 to 24 hours — faster if KYC is already completed.
Going through the FAQ page taught me a lot I didn't know before — especially around bonus terms and KYC. I was able to figure it all out on my own without having to contact support.
— Nazmul Islam, Mymensingh · Member for 3 monthsIf your question isn't covered in this FAQ, the 1xjet Bangla support team is always ready to help. Live chat responses average just 3 minutes. You can also email us at support@1xjet.click — and expect a detailed reply within a few hours.